Terms and Conditions

fective Date: 28/05/2025

Business Name: Zae Group

By accessing or using our website or services, you agree to the following terms and conditions. Please read them carefully.

1. Services

Zae Group provides IT services to both businesses and home users, which may include but are not limited to:

Onsite and remote IT support
Hardware and software setup
Network configuration
Managed IT services
General tech advice and troubleshooting

All services are provided based on availability and may be subject to scheduling and service limitations.

2. Quotes and Payments

Quotes are valid for 30 days unless otherwise stated.
A deposit may be required for certain services or hardware orders.
All invoices are due within 14 days unless agreed otherwise in writing.
Payments can be made via bank transfer, PayPal, credit card.

Late payments may attract a fee or suspension of services.

3. Client Responsibilities

By engaging our services, you agree to:

Provide accurate and timely information
Ensure access to systems, devices, or premises (if applicable)
Have proper backups of critical data before work begins

We are not liable for any loss of data unless a formal data backup agreement is in place.

4. Cancellations and Rescheduling

At least 24 hours' notice is required for rescheduling or cancelling a booking.
Cancellations with less than 24 hours' notice may incur a fee.

5. Warranty and Liability

We warrant that our services will be delivered with due care and skill.
We are not responsible for third-party hardware or software faults unless under contract.
To the extent permitted by law, Zae Group is not liable for indirect or consequential losses, including downtime or data loss.

6. Intellectual Property

All content on our website (text, graphics, logos, etc.) is the property of Zae Group unless otherwise stated. You may not copy or reproduce content without permission.

7. Privacy

We collect and handle personal information in accordance with our Privacy Policy. By using our services, you consent to such collection and use.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is

handled, please contact:

Zae Group
Email: help@zaegroup.com.au

Return and Refund Policy

Effective Date: 28/05/2025
Business Name: Zae Group

We’re committed to fair and transparent service. Here's how we handle refunds and returns:

✔ No refunds for change of mind after service is completed.

✔ No refunds without 24 hours of notice unless otherwise specified or discussed.
✔ If something goes wrong, let us know within 7 days — we’ll fix or refund where appropriate.
✔ Physical products can be returned if faulty, damaged, or not as described.
✔ Must be returned within 14 days, unused and in original packaging.
✔ Return shipping is free if the item is faulty, otherwise at your cost.
✔ We’ll assist with manufacturer warranty claims where possible.
✔ Your rights under Australian Consumer Law still apply.

📩 Contact us at help@zaegroup.com.au with your issue and we'll get back to you ASAP.

Terms and Conditions

Return and Refund Policy

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